An answer is missing or incorrect
Check that the document has been processed, that the agent has access to the right Brain and that the source contains the answer. Then test the same question again.
Help with your first setup
Start with one task for your agent.
An agent is an AI assistant with a defined task. Here is what you need to configure before it can work with your information.
How it works · example
Your first agent answers questions about your business.
Give it a task
Create an agent and describe what it should answer. Explain when it should avoid answering or ask for help.
Add knowledge
Create a Brain, add relevant documents and wait for processing to finish. Give the agent access to this knowledge base.
Test the result
Ask a real customer question and one whose answer is missing. Check the responses and adjust the knowledge or instructions if needed.
Start by answering questions. To carry out actions as well, connect the required tools and configure their permissions.
An action fails
Check that the connection is active and the agent can use the tool. Look in the task history for an error. Share it with support along with your question; do not send passwords.
Still stuck? Tell us which task you are trying, what you expect and what actually happens. This helps us give you a useful answer.
Ask our team